Like in any great organization, it’s the people that make the difference. - If you are a rock star team member that has been underappreciated and you want to be a part of something amazing then we have a spot for you! We are seeking a Patient Coordinator.
Do you know who we are?
Jade Star Acupuncture and Wellness is a full-service Chinese medicine practice providing acupuncture, medical massage, and Chinese herbal formulas, guasha, cupping, nutritional supplements, and education.
We employ self-aware and compassionate acupuncturists, who facilitate individual healing while simplifying Chinese medicine into everyday language and treatment plans. All our team members are outstanding people who are committed to our mission. Through a sincere and welcoming environment our staff is focused on providing excellent patient care, we have consistent processes and systems and continue to develop our team through training and education. As a result, our employees and patients are loyal and live a more balanced life, and Jade Star thrives and grows while engaging in the community.
Here is the full job description for your reference:
Help ensure office success by getting patients into the office through excellent telephone skills
Answer telephones in a thorough and timely manner
Post charges and payments to patient accounts in accordance with Company policies
Set up accounts and make charts for new patients
Coordinate office patient flow and notify the office staff of each patient's arrival
Maintain a clean and welcoming front office environment at all times
Maintain strict compliance with State, Federal, and other pertinent laws or regulations, (e.g., OSHA, HIPAA, ADA, FEHA, DOL)
Check in and outpatients including: take payments from patients, update information, schedule next appointment, ask for referral or review on social media
Scheduling and coordinating appointments
Respond to patient inquiries through phone calls, emails, and text with the goal of scheduling the new patient
Preparing correspondence between providers and their patients
Providing quality customer service to patients
Participate in team meetings
Assisting with all office/clerical duties as necessary
Ability to work closely with a team, but also autonomously
Miscellaneous administrative duties including mail, invoices, supplies, ordering, faxing, etc.
Call patients on monthly recall list to ensure the return of patients and a full schedule for providers
What We Seek:
-High school diploma or GED equivalent
-Advanced proficiency in various computer applications, e.g. word processing, excel spreadsheet, e-mail, database management and presentation software.
-Must be able to establish rapport and effective working relationships with physicians and clinic administrators.
-Must be able to prioritize multiple responsibilities and manage a large workload within tight deadlines.
-Excellent problem-solving skills and self-motivation.
-Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks.
-Very strong customer service orientation, positive attitude, highly self-motivated, directed and change oriented.
How to apply:
If you are enthusiastic, friendly, and a quick learner, please email your resume and a cover letter detailing your applicable experience and why we should consider you to be part of our team. Don't wait - We have an immediate opening for the right person. We may not respond to all who apply. EOE.
To apply, please send the following 2 items via email: (No Phone Calls) to firstname.lastname@example.org
1. Your resume with contact information
2. Your cover letter with short and thoughtful written answers to at least two of the following questions:
a. Tell us a little about yourself
b. Out of the following four: attitude, habit, knowledge, or skills which is most important?
d. What about this job is attractive to you?
e. What is your biggest passion in life, and why?